Hassle-Free
Returns
We want you to be completely satisfied with every purchase. If something isn't right, our transparent and fair return policy is here for you.
Our Promise
Our Return Policy
30-Day Return Window
From the date you receive your order, you have 30 days to initiate a return request.
Original Condition Required
Items must be returned in their original unworn condition, with all original packaging intact.
Full Refund Guaranteed
Once your return is approved and received, a full refund will be processed within 7–14 business days.
How It Works
Return Process
Simple, Fast & Transparent
Initiate Your Return
Contact our team via LINE or email with photos of the item and your order number.
Await Approval
Our team reviews your request and responds within 1–2 business days with next steps.
Ship Item Back
Send the item to the address provided. We cover shipping costs if the item is defective.
FAQ
Frequently Asked Questions
Which items cannot be returned?
Custom-made items such as engraved pieces or specially resized jewelry, as well as items showing signs of wear, are not eligible for return.
Am I responsible for return shipping costs?
If the item is defective due to manufacturing, we cover return shipping. For change-of-mind returns, the customer is responsible for shipping costs.
How will I receive my refund?
Refunds are processed through the original payment method — credit card, bank transfer, or e-Wallet — within 7–14 business days after we receive the item.
Need to Start a Return?
Our team is ready to guide you through every step.